Privacy Policy

Effective Date: April 11, 2025
Last Updated: May 14, 2025

Welcome to Ascguard Health LLP ("we", "us", or "our"). For the purposes of this document, “Ascguard” refers to Ascguard Health LLP, the legal entity that operates the service. Ascguard provides secure online storage and organization for your and your family’s medical data and provides AI-powered healthcare insights and a higher quality of interaction with your healthcare providers. We are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-driven healthcare platform (the "Service").

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name, date of birth, gender
Contact details (email, phone number, address)
Account login credentials

b. Health and Medical Data

Medical history, diagnosis, treatment plans
Lab results, prescriptions, imaging
Provider notes and clinical summaries
Wearable or device-generated health metrics

c. Usage and Technical Information

IP address, browser type, device information
Log data and usage statistics
Cookies and analytics identifiers

2. How We Use Your Information

We use your information to:

Provide personalized health insights through our AI engine
Assist healthcare providers in delivering enhanced care
Improve quality of clinical interactions and decision-making
Communicate updates, notifications, and support messages
Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal and health-related data in accordance with applicable data protection laws. Our legal bases for processing include:

a. Consent

By accessing or using our services, and by accepting our Privacy Policy and Terms & Conditions, you expressly consent to the collection, processing, and sharing of your personal and health data as described. This includes any data you provide directly or authorize your healthcare providers to share with us.

You may withdraw your consent at any time by contacting us or ceasing use of the service. However, withdrawal will not affect any processing that has already occurred based on your prior consent.

b. Performance of a Contract

We process your data as necessary to provide the services described in our Terms & Conditions, including delivering personalized AI-based insights, maintaining your health records, and facilitating communication with healthcare providers.

c. Compliance with Legal Obligations

We may process your data to comply with legal, regulatory, or court-mandated obligations.

d. Legitimate Interests

We may process your data to improve our services, ensure platform security, and conduct research using de-identified data, provided that such interests do not override your rights and freedoms.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

Healthcare Providers authorized by you
Third-Party Service Providers (e.g., cloud hosting, analytics)
Regulatory Authorities as required by law
Researchers (only with de-identified/anonymized data)

5. Data Security

We implement industry-standard technical and organizational safeguards:

End-to-end encryption (in transit and at rest)
Role-based access controls and multi-factor authentication
Regular audits, vulnerability assessments, and breach protocols

6. Mobile App Permissions

Our mobile application may request access to certain features or data on your device in order to provide full functionality. We only request permissions that are necessary for delivering our healthcare services and AI-based insights.

a. Camera Access

We may request access to your device's camera for features such as:

Capturing images of prescriptions, lab results, or health reports
Enabling video consultations with healthcare providers
Uploading medical documents or scans for analysis
Camera access is optional and only used with your explicit consent within the app.

b. Microphone Access

We may request microphone access to:

Facilitate voice-based interaction or dictation (e.g., notes, symptom reporting)
Enable voice communication during telehealth sessions or video calls
Microphone access is only active during those specific interactions and is never used to record or listen without your knowledge or permission.

c. Storage Access

We may request permission to:

Upload or download health documents, reports, and analysis
Temporarily store AI-generated insights and care summaries
Access health data files you choose to upload to the platform

We do not access, modify, or share other personal files on your device.

All permissions are requested at runtime and only activated with your approval. You can revoke access at any time via your device settings.

7. Data Retention

We retain your data only as long as necessary for:

Providing services to you and your healthcare providers
Fulfilling legal, regulatory, and contractual obligations

You may request deletion of your data at any time, subject to applicable law.

8. Your Rights

Users have the right to:

Access, correct, or delete your data
Withdraw consent at any time
Port your data to another service provider

Requests can be made by contacting us at: contact@ascguard.ai

9. Children’s Privacy

Our services are not intended for children under the age of 13 (or applicable age of consent). We do not knowingly collect data from children without verified parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notice.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Ascguard Health LLP
Bangalore, Karnataka

India
Email: contact@ascguard.ai